Location: Pala, CA
Responsible for assisting guests in fulfilling their needs and requests with an efficient, courteous, and professional level of service appropriate to that of a Four Diamond hotel. To supervise the valet department and ensure that all company polices, and procedures are followed.
- Two or more years of Supervisory experience
- Experience as Valet Lead
- Should have proper phone etiquette, people, and strong communication skills.
- Pleasant and outgoing personality.
- Excellent organizational skills.
- Should have personal computer skills; Microsoft Office Suite including Outlook program knowledge preferred.
- Able to remain calm and professional in a busy environment.
- Previous Four Diamond hotel experience.
- Experience with Kronos time keeping.
- Ability to assess different situations and determine correct results in a quick and professional manner.
- Professional appearance
- Must read, write, speak, and understand English
Essential Job Functions:
- Knowledge of room availability at all times, for future and present dates.
- Maintains appropriate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating team members as needed.
- To assist with implementation of a Training Program which includes periodic evaluation of guest service standards.
- Control payroll costs, ensuring sufficient coverage at any given time.
- Works closely with Hotel Manager to ensure tight, effective, and well-controlled security of guest and hotel property and vehicles.
- Ensures the Department is properly equipped with supplies and that costs are kept to a minimum.
- To attend and hold departmental team member and individual meetings.
- Regularly check the appearance and uniforms of the team members.
- Ensure service is always of the highest degree and meeting Four Diamond standards.
- Always be on the lookout for new ideas, study and standardize procedures to improve efficiency of Valet Leads and team members.
- Ensure that operating equipment is always in perfect working condition.
- Handle any problems and guest complaints when necessary.
- Be aware of special promotions within the hotel, spa, entertainment, and casino.
- Ensure close communication with other departments in the hotel, spa, entertainment, and casino.
- Enforce with all team members, the company policies and procedures pertaining to hotel regulations and standards.
- Check email correspondence and ensure procedures for handling inquiries and requests are handled in a timely manner.
- Ensure the productivity and efficiency of valet parking. Constantly overseeing work done.
- Ensure that team members are always aware of room availability and do not inform walk-ins that the hotel is full without directive from Hotel Manager or Reservation and PBX Manager.
