Location: Pala, CA
Responsible for the day-to-day operation of the pool area and cabanas. Including, providing 4 Star/ 4 Diamond service, set-up, retail sales and general cleaning.
- Must be able to read, write, speak and understand English.
- Excellent communication skills.
- Pleasant and outgoing personality.
- Excellent organizational skills.
- Able to remain calm and professional in a busy environment.
- Able to stand for the duration of the shift
- Ability to deal with difficult situations.
- High school education or GED.
Essential Job Functions:
- Provide towel distribution and assist with collection of soiled towels.
- Responsible for pool set up and breakdown. IE: Chair placement, general Cleaning, retail Displays, etc.
- Ability to describe the cabanas in detail and all of the amenities.
- Accepting and monitoring of cabana reservations.
- Provide the highest degree of service to all cabana guests.
- The guest will always be asked for preference regarding cabana location.
- Advise guests of cabana cancellation policy and fees.
- Knowledge of Spa & Salon Services offered, assist guests with appointments.
- Clock in/out at appropriate times- being at work area ready to work at assigned time.
- Know and practice the guest service philosophy of Pala Casino Spa Golf and Resort.
- Offer a genuine greeting and thank guests appropriately.
- Speak to guests in an attentive, natural and courteous manner, avoiding pretension.
- Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
- Ensure all Platinum all privilege card holders feel welcome.
- Provide highly efficient Pool side service.
- Ascertain guest satisfaction.
- Always appear clean, crisp, polished and well fitted.
- Handle questions, problems, and complaints.
- Complete the AM and PM checklists.
- Review memos and log book.
- Receive information passed on from previous shift.
- Assist team leaders and managers with miscellaneous duties.
- Coordinate with Guest Safety the research for lost and found items for guests.
- Performs other duties as assigned.
