Location: Pala, CA
Accurately and efficiently correct minor machine malfunctions, process fills and jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.
- Must have thorough understanding of the Pala Gaming Commission pertaining to slot operations.
- The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
- Ability to maintain effective working relationships with staff.
- Process jackpots up to $10K.
- Perform E-drops.
- Guest disputes including doing paid-outs.
- Issue guest comps.
- Paid-ins to include found money.
- Ability to perform basic math.
- Excellent cash handling skills.
- Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
- Ability to handle a significant number of guests with outstanding guest service.
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize tasks.
- Follow directions thoroughly.
- Work cohesively with managers, supervisors, floor persons and co-workers as part of a team.
- Work independently with little to no supervision.
- Ability to operate a two-way radio.
- Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
- Ability to perform assigned duties while still being able to listen and respond to radio communications.
- Must read, write, and speak English.
- High School Diploma or GED required.
Essential Job Functions:
- Maintain complete knowledge of and comply with departmental policies and procedures.
- Maintain complete knowledge of correct maintenance and use of casino equipment including: two-way radio with earpiece and microphone, 10-key adding machine, and jackpot/fill ticket printer.
- Maintain compliance of all aspects of the Pala Casino internal controls.
- Monitor and maintain compliance with all aspects of the Pala Gaming Commission.
- Maintain clear an open communications with guests and managers/supervisors.
- Evaluate operating procedures, recommend changes and implement-approved changes.
- Be knowledgeable with all aspects of the Pala Players’ Club Card and encourage guest participation.
- Monitor and maintain cleanliness and organization of assigned work areas.
- Perform job functions of additional positions as necessary.
- Report to work as scheduled and follow the break schedule as posted/notified.
- Respond to and open tilted slot machines to determine if maintenance is required.
- Complete minor maintenance on slot machines.
- Complete maintenance write-up for slot machines that require a slot technician.
- Complete the Attendant Card every time a slot machine is opened.
- Respond to slot machines with jackpots and determine if the jackpot is valid.
- Calculate jackpots amounts for jackpots not registering on the CDS system.
- Process jackpots manually when the CDS system is not functioning.
- Print jackpot tickets and process with appropriate signatures.
- Obtain customer identification and complete appropriate and relevant tax forms to include: W2G, 1042, 1001 and W9.
- Adhere to Title 31 reporting requirements and make the necessary postings.
- Circulate throughout assigned area, keeping conversations with co-workers and other team members to a minimum.
- Maintain positive guest relations at all times.
- Maintain confidentiality of pertinent casino data and guests.
- Be knowledgeable about the Pala Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
- Be familiar with the CDS slot system.
- Notify your supervisor if you need assistance, require additional help or observe suspicious activity.
- Be completely knowledgeable about the basic functions of slot machines.
- Count down and secure change banks when required.
- Perform other duties as assigned.
